Malta’s Finest in Hospitality: ‘Service with a Smile 2025’ Winners Announced
**Service with a Smile 2025 Winners Announced: Celebrating Malta’s Best in Customer Excellence**
In a celebration of exceptional service and hospitality, the winners of the “Service with a Smile 2025” awards were announced last night in a glittering ceremony held at the Malta National Stadium. This prestigious event, now in its fifth year, has become a hallmark of excellence, recognizing the individuals and businesses that go above and beyond to ensure that every visitor to Malta feels welcomed and valued.
The awards ceremony was attended by a who’s who of Maltese hospitality, tourism, and business leaders, all eager to celebrate the hard work and dedication of those who make Malta’s service industry shine. The event was a testament to the cultural significance of hospitality in Malta, a country that has long prided itself on its warm and welcoming nature. This year’s winners were no exception, showcasing the very best of what Malta has to offer.
Among the winners was the Grand Hotel Excelsior, which took home the top prize for Best Hotel Service. The hotel’s commitment to providing a world-class experience for its guests was evident in every aspect of its operations, from the meticulously maintained rooms to the exceptional dining options. The hotel’s general manager, Maria Borg, expressed her gratitude, saying, “We are incredibly honored to receive this award. It is a testament to the hard work and dedication of our entire team, who strive every day to ensure that our guests feel at home.”
The Best Restaurant Service award went to the Michelin-starred Nectar, located in the heart of Valletta. Known for its innovative cuisine and impeccable service, Nectar has become a must-visit for food enthusiasts. Chef and owner, Joseph Grech, said, “Winning this award is a dream come true. We are dedicated to providing our guests with an unforgettable dining experience, and this recognition means the world to us.”
The event also celebrated individual excellence, with the Best Service Employee award going to Maria Zammit from the Malta Tourism Authority. Maria’s dedication to promoting Malta as a top tourist destination was evident in her tireless work and infectious enthusiasm. “Maria is the epitome of what it means to provide exceptional service,” said her colleague. “She goes above and beyond to ensure that every visitor to Malta has a memorable experience.”
The community impact of events like “Service with a Smile 2025” cannot be overstated. In a country where tourism is a significant part of the economy, excellent service is not just a nicety—it’s a necessity. The awards ceremony highlighted the importance of hospitality in Malta, a country that relies heavily on its reputation as a welcoming and friendly destination. By recognizing and celebrating those who excel in their roles, the event serves as an inspiration for others to strive for excellence.
The winners of “Service with a Smile 2025” are a shining example of what it means to provide exceptional service. They represent the best of Malta’s hospitality industry and set a high standard for others to follow. In a world where customer experience is increasingly important, these winners remind us that a warm welcome and a genuine smile can make all the difference.
As the ceremony came to a close, it was clear that the spirit of hospitality is alive and well in Malta. With a commitment to excellence and a dedication to making every visitor feel at home, the winners of “Service with a Smile 2025” are setting the bar high for future generations. Here’s to the next year of exceptional service and to the many more visitors who will experience Malta’s warm and welcoming nature.
