Malta Woman’s Disability Claim: “Advised by Acquaintance”

Imagine this: you’re struggling with a health condition, barely able to leave your home in Birkirkara. An acquaintance, seemingly well-intentioned, suggests you apply for disability benefits. You follow their advice, only to find yourself entangled in a bureaucratic web. This is the reality for a local woman, who wishes to remain anonymous.

Navigating the System

Our source, a 45-year-old woman, has been battling a chronic illness for years. She lives alone in a small apartment on Triq San Pawl, Birkirkara. Her condition has left her bedridden, dependent on medication, and barely able to cook or clean. In late 2021, an acquaintance, aware of her struggles, suggested she apply for disability benefits.

“I was desperate,” she admits. “I thought, why not? It could help with the bills.” So, she started the application process, unaware of the complexities ahead.

Red Tape and Frustration

The process, she says, was overwhelming. Forms were lengthy, questions confusing. She needed medical reports, but her doctor was reluctant, citing lack of time and understanding of the disability benefits system. She turned to a private clinic, spending €50 for a report.

Months passed. No response. She called the Social Security Department. They said her application was incomplete. She sent more documents. More months passed. Still no decision. Frustration grew.

“I’m stuck at home, in pain, and I’m supposed to chase them for a decision?” she asks, exasperated.

Seeking Help

Desperate, she turned to AYUDA, a local NGO supporting people with disabilities. They guided her through the process, helped with forms, and advocated on her behalf.

“AYUDA was a lifesaver,” she says. “They understood, they helped. I don’t know what I would’ve done without them.”

Finally, after 18 months, she received a decision. Approved. But the process left her exhausted and disillusioned.

Lessons Learned

Her story underscores the challenges of navigating disability benefits in Malta. It’s a complex, lengthy process that requires patience, understanding, and often, professional help.

AYUDA’s director, Maria Attard, echoes this. “The system is convoluted,” she says. “Many give up. But we encourage people to persevere. We’re here to help.”

Our source, now receiving benefits, has advice for others: “Don’t rush. Don’t be afraid to ask for help. And be prepared for a long wait.”

As for her acquaintance, she hasn’t spoken to them since. “I appreciate their intention,” she says. “But I wish they’d warned me about the reality.”

Malta’s disability benefits system needs to be more user-friendly, more understanding. It’s a complex web, and those who need help the most should not be left to navigate it alone.