Malta Red Cross Launches 24/7 COVID-19 Support Service

Imagine, if you will, the bustling streets of Republic Street in Valletta. The usual hum of chatter and clatter of heels on cobblestones has been replaced by an eerie silence, broken only by the occasional chirp of a bird. The coronavirus pandemic has left its mark on our island, and like many others around the world, we’re grappling with the new normal.

But amidst the challenges, there’s a glimmer of hope. The Malta Red Cross has launched a 24/7 health monitoring and support service, a lifeline for those navigating the uncharted waters of COVID-19. This isn’t just a service; it’s a commitment to our community, a promise to be there, always.

The Malta Red Cross has always been at the forefront of crisis response, but this time, they’ve gone a step further. The 24/7 service, launched in collaboration with the Ministry for Health, isn’t just a helpline. It’s a comprehensive support system that offers medical advice, psychological support, and even assistance with grocery shopping for those in self-quarantine.

“We wanted to ensure that no one feels alone in this fight,” says Dr. Martin Balzan, Director of the Malta Red Cross. “Whether it’s a medical query, a listening ear, or a bag of groceries, we’re here to help.”

The service is simple to use. Just dial 116117, and you’ll be connected to a team of trained professionals ready to assist. They’re equipped to handle a wide range of queries, from symptoms and testing to mental health support and practical assistance.

But the service isn’t just about immediate crises. The Malta Red Cross is also using it to monitor the health of those in self-quarantine, checking in regularly to ensure they’re coping well. It’s a proactive approach that’s earned praise from health officials.

“This service is a breakthrough,” says Dr. Charmaine Gauci, Superintendent of Public Health. “It’s not just about responding to crises; it’s about preventing them.”

The Malta Red Cross isn’t stopping at COVID-19. They’re already , planning how they can adapt this service to future crises. Whether it’s another pandemic, a natural disaster, or a mental health epidemic, they’re ready to respond.

“This service is a testament to our commitment to our community,” says Dr. Balzan. “No matter what challenges we face, we’ll be there, 24/7.”

So, the next time you find yourself on Republic Street, remember that you’re not alone. The Malta Red Cross is just a call away, ready to lend a helping hand, a listening ear, or a word of advice. And that, in these uncertain times, is something worth holding onto.