Malta’s Fortuna Launches AI Support Staff for Ecommerce Stores

Imagine this: you’re a local ecommerce store owner, juggling orders, customer queries, and social media all at once. Now, picture having an extra pair of hands – or rather, circuits – to help out. That’s exactly what Fortuna, a Maltese tech startup, is offering with their latest innovation: AI-powered support staff for ecommerce stores.

What is Fortuna’s AI Support Staff?

Fortuna’s AI support staff is an intelligent, automated system designed to handle routine tasks, freeing up human resources for more complex issues. It’s like having a virtual employee that never sleeps, never takes a coffee break, and never calls in sick. The AI can manage customer inquiries, track orders, update inventory, and even provide basic marketing support.

But how does it work? The AI uses natural language processing (NLP) to understand and respond to customer queries. It’s integrated with popular ecommerce platforms like Shopify and WooCommerce, allowing it to access real-time data and provide accurate, up-to-date information. And the best part? It learns and improves over time, adapting to your store’s unique needs and customer base.

How is this benefiting local ecommerce stores?

Malta’s ecommerce scene is booming, with local stores seeing a significant increase in online sales, especially since the pandemic. However, managing this growth can be challenging. That’s where Fortuna’s AI comes in. It’s not about replacing jobs, but augmenting them, allowing store owners to focus on growth and innovation.

Take for example, Valletta-based store, ‘The Maltese Gourmet’. Owner, Mario, has seen a surge in online orders but struggled to keep up with customer service. Since integrating Fortuna’s AI, he’s seen a 30% reduction in customer wait times and a significant increase in positive feedback.

What’s next for Fortuna?

Fortuna is currently offering their AI support staff service on a subscription basis, with plans starting at €99 per month. They’re also working on integrating more features, such as predictive analytics and automated content creation. The goal? To make running an ecommerce store as seamless and stress-free as possible.

As Fortuna’s CEO, Alex Borg, puts it, “We’re not just building an AI, we’re building a partner for local ecommerce stores. A partner that understands their unique needs and helps them grow.”