Pastizzi to Five-Star: How Malta’s Secret Customer Experience Chain Keeps the Islands Relevant
CX is not a department − it’s the service chain that keeps us relevant By Hot Malta Correspondent, Valletta Waterfront Walk into any pastizzi kiosk at 6 a.m. and you will see Malta’s most honest lesson in Customer Experience (CX). The baker knows Mrs. Camilleri wants her ftira ħobż biż-żejt sliced thin because her dentures…